Care & Services Policy

Welcome to Ziiroca, where we are committed to delivering ethically sourced, high-quality fashion and lifestyle products to our customers worldwide. Our products are organically crafted by skilled artisans in Nigeria, ensuring a unique and authentic experience. By choosing Ziiroca, you are supporting these talented craftsmen and women. Below is our care and services policy to ensure your satisfaction.

1. Product Care

• Natural Materials: Ziiroca products are made from organic materials, which may include cotton, leather, and wood. To maintain their quality, please avoid prolonged exposure to sunlight and moisture.
• Cleaning: Gently clean products with a damp cloth. Avoid using harsh chemicals or abrasive materials.
• Storage: Store items in a cool, dry place. Use fabric bags or dust covers to protect items when not in use.

2. Ethical Sourcing and Sustainability

• Artisan Support: Every purchase helps sustain artisans in Nigeria, providing fair wages and fostering community development.
• Sustainable Practices: We strive to use sustainable practices in all aspects of our business, from sourcing to shipping.

3. Customer Service

• Contact Us: Our customer service team is available to answer any questions you may have. Please reach out via email at support@ziiroca.com or call us at 01234 567890.
• Response Time: We aim to respond to all queries within 48 hours.

4. Shipping and Delivery

• Shipping Destinations: We ship worldwide from our headquarters in the United Kingdom. Please consult our shipping policy for specific countries and rates.
• Delivery Time: Estimated delivery time is 5-10 business days, depending on your location.

5. Returns and Exchanges

• Returns: If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange, provided the item is in its original condition.
• Process: To initiate a return, please contact our customer service team with your order details.

6. Privacy Policy

• Data Protection: We are committed to protecting your personal information. All data is processed in accordance with the UK Data Protection Act.

We appreciate your support of Ziiroca and our mission to bring ethically sourced, high-quality products to the world. Thank you for choosing to support artisans in Nigeria and contributing to a sustainable future.