At Ziiroca, we are committed to providing our customers with the highest quality, ethically sourced products while ensuring a seamless and reliable delivery service. We value your trust in our brand and aim to deliver your purchases swiftly and securely. Below are the details of our delivery policy and shipping options:

Processing Time:

  • All orders are processed within 2-3 business days. Orders are not dispatched on weekends or public holidays.
  • You will receive a notification once your order has been shipped.

Shipping Destinations:

  • We currently ship to all locations within the United Kingdom.
  • International shipping is available. Please contact our customer service for information on shipping to your country if it is not listed at checkout.

Shipping Methods and Delivery Times:

  • Standard Shipping (UK): Delivery within 3-5 business days from dispatch.
  • Express Shipping (UK): Delivery within 1-2 business days from dispatch.
  • International Shipping: Delivery times vary by destination, typically between 7-14 business days.

Shipping Costs:

  • Standard Shipping (UK): Free for orders over £200. A flat rate of £4.99 for orders under £50.
  • Express Shipping (UK): £9.99 flat rate.
  • International Shipping: Costs are calculated at checkout based on the destination and weight of the package.

Tracking Your Order:

  • Once your order has been dispatched, you will receive an email with tracking information.
  • You can track your order using the tracking number provided in the shipping confirmation email.

Customs, Duties, and Taxes:

  • Ziiroca is not responsible for any customs and taxes applied to your order for international shipments. All fees imposed during or after shipping are the responsibility of the customer.

Delivery Delays:

  • While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as customs processing times or adverse weather conditions.
  • We will communicate any significant delays to you as soon as possible.

Lost or Damaged Items:

  • If your package is lost or arrives damaged, please contact us immediately at support@ziiroca.com.
  • For damaged items, kindly provide a photo of the damaged product and packaging as part of your claim.
  • We will work diligently to investigate and resolve the issue, offering a replacement or refund where applicable.
  • It is important to report any discrepancies within 7 days of receiving your order to ensure prompt resolution.

Insurance Coverage:

  • All orders dispatched from Ziiroca are insured against loss or damage during transit.
  • Insurance coverage is automatically included at no additional cost to you.
  • If you encounter any issues with your delivery, please contact us with the relevant details, and we will initiate an insurance claim on your behalf to ensure a swift resolution.

Contact Us:

  • For any shipping-related inquiries, please contact our customer service team at support@ziiroca.com.

Thank you for choosing Ziiroca. We appreciate your support for our artisans and your commitment to sustainable, ethically sourced products.